We are proud to have a well-trained and well-behaved staff.It is your responsibility to ensure that you do not leave anything in the vehicle. All the valuable goods like electronic devices, purse, wallet, jewelry, medication, etc, are kept in your luggage or handbag and are not placed in a storage place. You are responsible for all the luggage, fragile or valuable goods, and personal belongings.You must carry a hard copy of your confirmation voucher.It is your responsibility to ensure that you are not trapped in a tight schedule after the changes made. You can change the return pickup time in case of private transfers.We will not wait for more than 15 minutes before calling it a no-show in case of transfer guaranteed waiting time departures and hotel-to-hotel transfers.Within 4 hours, we reserve the right to cancel the scheduled transfer and re-schedule another transfer in case of a delayed flight. We offer a transfer guarantee for up to 4 hours.Our customer service department will assess the reasons for changes or cancellations due to circumstances which are out of your control. We are very flexible when it comes to flights.Speedy Shuttle Cancun will not be responsible for any problem caused due to failure of reading the information. You are required to check your information carefully and verify that the data printed is correct. Every detail printed on the confirmation voucher implies that you have read it.It is the clients’ responsibility to keep Speedy Shuttle Cancun informed about any changes or cancellations of flights. We track your arrival flights in order to avoid any inconvenience.A new confirmation voucher will be sent to you via email after making the required changes. You can contact our customer service representatives, in case you require any changes. You can find our contact details on your confirmation vouchers.Usually, we grant a refund within 48 hours, In case of “no-show”, there will be no refund. You need to keep this cancellation number with you until you have received your refund. You get a cancellation number in case of an eligible cancellation.Any conversation made via a hotel travel agent or concierge will not be taken under consideration. You are required to talk to our customer service representatives personally. We have a staff of people who understand English.You can also call our customer service representatives for any last-minute change in your bookings.You can also contact us on 83 or 64 in case of a cancellation within 24 hours or less. Cancellations can be done via e-mail, live chat or Whatsapp. You can cancel your bookings 48 hours before the service date.
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prior to the day before the service day in order to claim a full refund of the payment you have made. Any request for change or cancellation in your booking must be made before 6 p.m.All of our vehicles are insured, smoke-free and perfectly safe in perfect condition.As per the Federal Transportation Law and Insurance, any number exceeding the specified number can be denied the service. In case you have extra passengers present with you than the number mentioned on your voucher, we reserve the right to refuse the excess number of passengers.In almost 99% cases, we are able to provide you the front-facing car seats for children up to 40 lbs at no charge, though we do not guarantee it.The extra stops must be specified on your voucher. In case of any transfers/ tours, you need to specify in advance the number of any extra stops with additional cost.We provide a written confirmation via email regarding the balance due for each portion of the service provided.You can make payment with a debit/ credit cards through a secure online payment system. Selected tours/ transfers/ products require full payment at the time of booking.Any communication failure resulting due to incorrect information will be deemed to be the fault of the client. The passengers are required to provide correct information such as names, ID proof, mobile number, email, etc.All of your transfers will be accompanied by an English-speaking driver.
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